Emotional intelligence - the ability to express and control our emotions, as well as interpret and respond to the emotions of others - has become one of the strongest predictors of success in the workplace.
According to recent research, emotionally intelligent employees increasing sales, productivity and mitigate the risk of poor and costly decisions in the future.
Disregarding the importance of emotional intelligence in the workplace may have dramatic consequences, such as considerable financial losses, high turnover, employee demotivation, poor customer care, lack of creativity and innovation.
Central Test’s new eBook Emotional intelligence in the Workplace: bring out your people’s full potential offers helpful insights and practical approaches on how to measure and develop emotional intelligence in the workplace.
Whether you are a decision-maker, a coach or an HR professional, the guide will enable you to explore the emotional effectiveness in both recruitment and development processes, so you can create a more productive, harmonious and happy workplace.
The eBook will help you to:
- Understand what emotional intelligence is and uncover its importance in the workplace
- Recognise the emotional intelligence abilities and how they predict performance
- Learn how to evaluate emotional intelligence for recruitment and/or development purposes
We hope you enjoy it!