Emotional intelligence is one of the strongest factors contributing to success and high performance in the workplace. It impacts our daily behaviour, our interaction with other people, and our ability to make decisions.

As a decision-maker, a coach or a HR professional, this guide will enable you to explore the emotional effectiveness in both recruitment and development processes, so you can create a more productive, harmonious and happy workplace.

The eBook will help you to:

•  Understand what emotional intelligence is and uncover its importance in the workplace

•  Recognise the emotional intelligence abilities and how they predict performance

•  Learn how to evaluate emotional intelligence for recruitment and/or development purposes